Project Description
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The Objective:
Create an app that runs on multiple devices – to provide online real-time support to technical personnel. Support can be in multiple formats – 3D models, bill of materials, step-by-step instructions, help videos, and share view with experts.
The Challenges:
- Fragmented, immature wearable device market makes for unstable target platforms.
- Accurate content for support instructions in multiple formats.
- Real-time transactional integration with SAP ERP using Gateway services.
Extensibility of DS Assist
- Assembly Instructions – instructions for assembling and installing a product (furniture, electronics).
- Locating Products in a store – The app can guide a user to the physical location of a product (aisle, bin, etc.) in a store.
- User Guides – User can get instructions on how to use a device or equipment (kitchen appliances, exercise equipment, computers, etc.)
The Solution:
- Advanced voice recognition technology, enabling users to work “hands-free”.
- Machine Vision is used to scan and identify products and parts.
- Get step-by-step instructions, watch instructional videos, or share their viewport with experts for diagnosis.
- Check for the availability of specific parts in inventory and place orders for replacement parts.
